These are the terms and agreements for Sophie Alexandra Pool LLC.
The conditions are divided as follows.
General part (applicable to all agreements)
Part A: Retreats & Experiences
Part B: Other online services & mentorship
GENERAL PART
The following provisions always apply, regardless of the type of service or product you purchase from Sophie Alexandra Pool LLC. In the event of a conflict between the General Part and the Specific Part, the provisions of the Specific Part shall prevail.
Article 1. TERMS
1.1. Sophie Alexandra Pool LLC is the user of these terms and conditions: that is the party with which you enter into an agreement.
1.2. You are the client of Sophie Alexandra Pool LLC.
1.3. You will also encounter the word “in writing” in certain places in this agreement. This does not mean that we will send letters to each other. The term “written” also includes emails and messages via digital services (such as WhatsApp and Telegram).
1.4. The Agreement is the place where we have established the core of our cooperation.
Article 2. APPLICABILITY
2.1. These terms and conditions form part of our agreement and contain agreements between us.
2.2. Do you use general terms and conditions yourself? Then these general terms and conditions are hereby expressly rejected, or declared inapplicable. Only the terms and conditions of Sophie Alexandra Pool LLC apply.
2.3. If we both agree on this, we can agree that certain articles of these general terms and conditions will not apply. We always do this in writing: for example in an e-mail.
2.4. If there are conflicting agreements in the general terms and conditions and the agreement, the agreements in the agreement take precedence.
2.5. Suppose there are circumstances whereby certain articles from these general terms and conditions are not legally permitted, then these articles will be disregarded. The other articles will then continue to apply.
Article 3. REALIZATION OF THE AGREEMENT
3.1. Legally, an agreement is formed when an offer is accepted. If you say “yes” (or something similar) to our proposal to provide certain services, we have entered into an agreement. For online purchases, that is the moment you have pressed the "Pay" button. 3.2. For the sake of completeness, we note that these general terms and conditions form part of the agreement. Depending on the type of services you purchase, the corresponding part of the terms and conditions will apply.
3.3. If a proposal is made by Sophie Alexandra Pool LLC that proposal is valid for 14 days.
3.4. Sophie Alexandra Pool LLC cannot be held to obvious mistakes or errors.
3.5. Insofar as there is an assignment agreement, Sophie Alexandra Pool LLC may have the agreement executed by a third party. Sophie Alexandra Pool LLC remains responsible for it.
Article 4. PRICES & PAYMENT
4.1. The price we have agreed applies to the agreement between you and Sophie Alexandra Pool LLC as it is now concluded. Other parties cannot derive any rights from this. It also applies to you that no appeal can be made to prices from previous agreements or quotations in the future.
4.2. Prices exclude any VAT.
4.3. You are obliged to pay the entire amount of the agreement after purchase. This is no different when payments are made in installments.
4.4. Invoices must be paid within fourteen days of the invoice date, unless otherwise agreed. 4.5. If you do not pay on time, we will charge statutory commercial interest and extrajudicial collection costs. For the amount of this, the maximum permitted amounts of the "Decree on compensation for extrajudicial collection costs" are used.
Article 5. INTELLECTUAL PROPERTY RIGHTS & SIMILAR SERVICES
5.1. Materials will be used in the services and products of Sophie Alexandra Pool LLC. You can think of, for example, texts, books, models and software. These materials are the property of Sophie Alexandra Pool LLC, or Sophie Alexandra Pool LLC has the right to use these materials for this purpose.
5.2. You have a right to use these materials. This means that you may only use it for the purpose for which you received the materials from us. For example, you may not distribute them further or use them for business.
5.3. It is not allowed to commercially sell the knowledge and experiences you gain by purchasing services from Sophie Alexandra Pool LLC. This also means offering a (similar) similar concept, applying the same teaching methods or copying / imitating in any way what Sophie Alexandra Pool LLC does.
Article 6. LIABILITY
6.1. All obligations of Sophie Alexandra Pool LLC are best efforts obligations, not results obligations. We make every effort to help you achieve the desired result through our services. We cannot guarantee the achievement of these results and we are not liable if you do not achieve the desired result. Your own responsibility for the process determines your business and personal success.
6.2. All actions you take as a result of advice given or coaching you receive by purchasing services fromSophie Alexandra Pool LLC are your own responsibility. You indemnify Sophie Alexandra Pool LLC for this.
Article 7. FORCE MAJEURE
7.1. A situation of force majeure can mean that we can no longer perform the work for you. If such a situation arises, Sophie Alexandra Pool LLCwill inform you in writing as soon as possible. 7.2. In the event of force majeure, Sophie Alexandra Pool LLC will suspend compliance with the agreement. This means that Sophie Alexandra Pool LLC temporarily does not carry out the work. How long that takes depends on how long the force majeure situation lasts.
7.3. Force majeure includes situations such as, but not limited to: pandemic or epidemic, illness, government measures, (civil) war or danger thereof, riot, terrorism, fire, water damage, flooding and strikes. It always concerns situations that are beyond the fault or risk sphere of Sophie Alexandra Pool LLC.
7.4. In the case of using third-party software, the unavailability of the platform also falls under force majeure.
Article 8. FINALLY
8.1. During and after the execution of the agreement you may not carry out any sales activities towards other participants.
8.2. We will both keep information about our agreement confidential. Any information we exchange back and forth will remain between us and will not be made public.
8.3. In the event of conflicting provisions between the general terms and conditions and the main agreement, the provisions of the main agreement will take precedence.
8.4. Do you have a complaint about Sophie Alexandra Pool LLC? Please report this so that we can deal with this complaint and so that we can look for a solution together.
8.5. If deadlines or a date are mentioned anywhere, it is always a target term. These are never deadlines.
8.6. United States law applies to our agreement. Applicability of the Vienna Sales Convention is excluded.
8.7. Would you like to contact Sophie Alexandra Pool LLC? Then you can email contact@sophiealexandrapool.com.
Part A: RETREATS & EXPERIENCES
This part of the general terms and conditions applies when you book an experience or retreat (hereinafter both are referred to as ‘retreat’ or ‘retreats’). This applies to retreats in Ibiza or other locations and to one-day and multi-day retreats. The agreement for the retreat is not seen as a travel agreement. You as a participant take care of your own journey to the location. This is completely beyond our control. Sophie Alexandra Pool LLC emphasizes that there is no question of a package tour or a so-called linked travel arrangement.
Article 9. YOUR BOOKING
9.1. A booking for a retreat is final. A retreat is excluded from the statutory right of withdrawal.
9.2. Your booking is valid for the specifically selected period of the retreat. You cannot change your booking to another date/period without consultation and without permission. 9.3. If the retreat is with accommodation, it may happen that the accommodation is changed. We will always look for an equivalent alternative and inform you accordingly. Changing the accommodation does not entitle you to dissolve the agreement.
9.4. You are responsible for taking out adequate travel and cancellation insurance. By making a booking, you confirm that you are insured.
9.5. It is possible that several participants place a booking at the same time, as a result of which the retreat is fully booked. Sophie Alexandra Pool LLC can therefore revoke the agreement within 72 hours after your booking. In that case, no agreement has been reached.
Article 10. PARTICIPATION
10.1. Sophie Alexandra Pool LLCmakes no guarantees about the results of the retreat. We have a best efforts obligation and no result obligation.
10.2. We may engage third parties to have parts of the agreement executed. Naturally, we carefully select these third parties.
10.3. You have the obligation to provide us with all necessary information regarding your booking in a timely and complete manner.
10.4. You decide for yourself which activities you do or do not participate in. You are aware of your (physical) possibilities and you are able to make your own decisions.Sophie Alexandra Pool LLC emphasizes that it is not liable for the consequences of your own actions or omissions.
10.5. If you do not comply with the rules of conduct during the retreat, Sophie Alexandra Pool LLChas the right to exclude further participation. There will then be no right to a refund.
Article 11. OTHER CIRCUMSTANCES
11.1. It is your own responsibility to ensure that you reach the accommodation before the start of the retreat. If you miss parts due to a delay in transport, this is entirely at your risk.
11.2. Arriving later or leaving earlier is at your own expense and risk. Doesn't find any
refund of parts of the retreat.
11.3. Services during the retreat may also also be performed by third parties.
11.4. Footage will be made during the retreat that will be used for promotional purposes. That material will be unrecognizable as a starting point (eg the back of participants or a group). As a participant you agree to this. If you do not agree, we ask you to make this known in writing.
Article 12. CANCELLATION
12.1. If Sophie Alexandra Pool LLC believes that you do not fit within the group, she can cancel participation in advance. Then you get your investment back.
12.2. If Sophie Alexandra Pool LLC is unable to provide the retreat for reasons such as (consequences of) a pandemic, she is entitled to move the retreat to a new date within three years of the original date. Your registration will then be moved to the new date.
12.3. We incur costs for organizing a retreat. Your booking is final. Should you want to cancel your booking, we have the following rules for this. For you you will receive a voucher for part of the amount paid by you price. This voucher is valid for two years. You will not get the remaining percentage back in money or a voucher: this is to compensate for the costs incurred by us.
• Cancellation between 60-89 days before the retreat: you will receive a voucher for 75%;
• Cancellation between 15-59 days before the retreat: you will receive a voucher for 25%;
• Cancellation in the last 14 days before the retreat: you will not receive a voucher, we have your full purchase price is required to pay costs incurred by us.
12.4. You are free to nominate a replacement participant in your place. We do charge administration costs of € 150 for this. Sophie Alexandra Pool LLC does not play an active role in the sale, but must approve the match of the proposed participant. If there is no such match, the rules from Article 12.3 still apply. You may never put your booking up for sale/sell for a higher amount than you pay for it and you are also not allowed to offer it on, for example, a Marketplace or there spam with. If you do, we will exclude you from future participation booking and cannot be transferred and you will not receive any money or voucher. Whether you have adhered to this one rule, is always at the discretion of Sophie Alexandra Pool LLC.
Article 13. COMBINATIONS
13.1. You can choose to combine different services or mentorship with paying for a retreat. This means that you book a retreat in addition to your mentorship.
13.2. If there are circumstances so that you cannot join the retreat but have taken the sessions or mentorship, you will receive a voucher to use at a later date for another retreat or mentorship. Of the installments paid by you, 40% will be converted into a voucher, which is valid for two years. You will not get the other 60% back. From the moment that you have signed up for a retreat, the regular cancellation rules apply such as included in Article 14.3.
Part B: ONLINE SERVICES & MENTORSHIP
When purchasing an online course, masterclass, an online membership or other similar content, these terms apply. For the sake of clarity, we refer to 'online content' below to indicate all these types.
Article 14. ACCESS TO ONLINE CONTENT
14.1. With certain online content you get access to everything at once and in some cases the content is made available in parts.
14.2. Online content runs through google docs or on third-party software. Sophie Alexandra Pool LLC does not own this software nor google docs. We cannot guarantee that the software will always be accessible. In the case of inaccessibility of the software, no obligation to pay compensation arises. See also the article about force majeure.
14.3. Your own efforts are essential in following the online content and going towards desired results. Sophie Alexandra Pool LLC emphasizes that there are no results because of what she promised.
14.4. You are never obliged to perform or refrain from certain actions. You always carry responsibility for your own actions and decisions.
Article 15. MEMBERSHIP SPECIFIC PROVISION
15.1. With the membership you can choose an annual membership or a monthly to close membership.
15.2. The membership does not continue automatically if you do not cancel before the end of the contract period of time.
15.3. A cancellation must take place 14 days before the end of the period.
Article 16. CONTENT OF PURCHASE
16.1. You buy access to the course and the online content for you personally. You do not share your login details with others.
16.2. Sophie Alexandra Pool LLC can change the content of online content at any time. Hereby you can think of expanding, limiting or giving it a completely different interpretation.
16.3. Sophie Alexandra Pool LLC has the right to grant you current or future online access to deny content. For example, if you have made previous purchases and do not have them paid or if you do not comply with the terms of the agreement.
16.4. You may not develop similar online content within 24 months of purchase.
16.5. You may not distribute advertising or spam in the online community. You also have to comply with the keep rules of conduct as mentioned in the community. If you break these rules, you can withdraw your access without entitlement to a refund.
Article 17. END OF ACCESS
17.1. Sophie Alexandra Pool LLC has the right to access the online at any time at its own discretion withdraw content. We will do so if there are good grounds for doing so, such as for example violation of the code of conduct. In such cases, no entitlement arises compensation.
17.2. The online content can be taken offline. In that case you will be notified in time notified. In this case there is no right to compensation or refund, because you have been given access to the full content. That's when our obligations are fulfilled.
17.3. As a consumer, you may terminate the agreement within 14 days after the course has started revocation: this is the statutory right of revocation. You will then get your money back. Send on time an email to contact@sophiealexandrapool.com and we'll make it right.
17.4. If you are a private individual, you can always cancel the agreement. In this case we look to the moment of cancellation and what you have already followed from the online content. On base it is calculated whether there is a right to a partial refund of the purchase price. This depends on the benefit you enjoyed during access, to which there is a right on wages. This is therefore different per situation. Once you've gotten all the content available, the delivery has been fulfilled in full and there is no longer any right to a partial refund.
17.5. We are both entitled to the agreement immediately and without a judge being involved dissolve if one of the parties is declared bankrupt or has been granted a suspension of payments is requested or pronounced.
Article 18. OPEN TO DO WITH ONLINE CONTENT
18.1. If Sophie Alexandra Pool LLC finds a copyright infringement, compensation will be made of three times the price of the specific content (for which it was charged at the time the infringement is sold) will be charged to the offender. In addition to this fee Sophie Alexandra Pool LLC is also entitled to compensation for other damage suffered to demand.
18.2. You get knowledge and you are inspired by our online content. You don't like the content to copy. If we are of the opinion that you have (parts of) the online content copied, it is up to you to prove that this is not the case.
18.3 You may only apply the content of the learning in the online content for your own personal purposes. You may not use it for business purposes to resell or use in your own business as product parts.